Three ways to be looked after.
Every property we manage is held to the same standard. What changes between tiers is how proactive, informed, and closely supported you want to be.
Essential
Complete, compliant property management for owners who want confidence that the fundamentals are handled properly — every time. This is the benchmark, not a stripped-down option.
Full compliance backbone · Routine inspections up to 4 times per year (the legal maximum) · Rent collection and arrears management · Maintenance coordination · Monthly statements · 24-hour reporting on every maintenance request
Premium — Most Chosen
Proactive management with enhanced communication, reporting, and strategic advice for owners who like to stay informed and involved.
Everything in Essential · Enhanced, more detailed owner reporting after every inspection · Proactive maintenance planning · Dedicated mid-term investment check-in
Platinum
A portfolio-grade partnership delivering tailored strategy, priority service, and long-term asset optimisation for owners with multiple properties or premium investments.
Everything in Premium · Quarterly portfolio strategy meetings · Priority contractor network · Tailored asset planning · Dedicated VIP support line direct to the Principal
Included with every tier, regardless of which you choose.
12-Point Property Health Review
A structured inspection covering safety compliance, structural condition, maintenance risks before they become expensive, and presentation standard — not just a walk-through.
Maintenance Concierge
Urgent issues are triaged immediately. For non-urgent jobs above the spending authority agreed in your Management Agreement, we source multiple quotes before anything proceeds — every tradesperson is insured and vetted.
Owner Confidence Review
Every maintenance request and approval decision is reported to you within 24 hours of us receiving it — from the same person every time, not a rotating desk.
Vacancy Prevention Plan
Lease expiries are flagged early, market rent is reviewed against comparable local properties, and marketing means professional photography across multiple platforms.
Annual Investment Review
A yearly stocktake: an Income & Expenditure statement, a market comparison, a maintenance outlook, and any capital improvement suggestions worth considering.
Ambience Standards
The compliance backbone every property gets, no exceptions — see the full list below.
The Ambience Standards compliance backbone
• Full Residential Tenancies Act-compliant paperwork every time: Management Agreement, Residential Tenancies Agreement, Condition Report with photographs, Bond Lodgement
• Thorough tenant screening: ID verification, employment and personal reference checks, tenancy default database check
• A Tenant Welcome Kit so every new tenant starts informed, not confused
• Rent monitored and arrears followed up promptly — every payment, every time
• Monthly owner statements, paid directly to your account
• Representation at NCAT if a tenancy dispute ever needs it
• A documented key-handling protocol — keys are never handed to an unapproved applicant
• Routine inspections up to 4 times per year — the legal maximum under the Residential Tenancies Act 2010 (NSW)
Not sure which tier fits?
Tell us about your property and how involved you’d like to be. We’ll recommend a tier and send a fully itemised proposal within one business day.
Request Your Tailored Proposal