Three ways to be looked after.
Every property we manage is held to the same standard. What changes between tiers is how proactive, informed, and closely supported you want to be.
Platinum — Limited availability
A portfolio-grade partnership delivering tailored strategy, priority service, and long-term asset optimisation for owners with multiple properties or premium investments.
Quarterly written Portfolio Strategy Review · Same-business-day response to enquiries received before 2pm, direct from the Principal · Priority contractor dispatch · Annual Asset Plan (coordinates insurance review and depreciation schedule with providers the owner chooses)
Premium — ★ Recommended
Proactive management with enhanced communication, reporting, and strategic advice for owners who like to stay informed and involved.
Everything in Essential · Enhanced, more detailed owner reporting after every inspection · Proactive maintenance planning · Dedicated mid-term investment check-in (rent vs comparables, lease-expiry risk, upcoming costs) · Priority scheduling of non-urgent works
Essential
Complete, compliant property management for owners who want confidence that the fundamentals are handled properly — every time. This is the benchmark, not a stripped-down option.
Full NSW compliance backbone · Routine inspections with written reports at the agreed frequency (up to 4 times per year, the legal maximum, s 55) · Rent collection, monthly statements and arrears management · Maintenance coordination with 24-hour reporting · Full leasing service
Included with every tier, regardless of which you choose.
12-Point Property Health Review
A structured inspection covering safety compliance, structural condition, maintenance risks before they become expensive, and presentation standard — not just a walk-through.
Maintenance Concierge
Urgent issues are triaged immediately. For non-urgent jobs above the spending authority agreed in your Management Agreement, we source multiple quotes before anything proceeds — every tradesperson is insured and vetted.
Owner Confidence Review
Every maintenance request and approval decision is reported to you within 24 hours of us receiving it — from the same person every time, not a rotating desk.
Vacancy Prevention Plan
Lease expiries are flagged early, market rent is reviewed against comparable local properties, and marketing means professional photography across multiple platforms.
Annual Investment Review
A yearly stocktake: an Income & Expenditure statement, a market comparison, a maintenance outlook, and any capital improvement suggestions worth considering.
Ambience Standards
The compliance backbone every property gets, no exceptions — see the full list below.
The Ambience Standards compliance backbone
• Full Residential Tenancies Act-compliant paperwork every time: Management Agreement, Residential Tenancies Agreement, Condition Report with photographs, Bond Lodgement
• Thorough tenant screening: ID verification, employment and personal reference checks, tenancy default database check
• A Tenant Welcome Kit so every new tenant starts informed, not confused
• Rent monitored and arrears followed up promptly — every payment, every time
• Monthly owner statements, paid directly to your account
• Representation at NCAT if a tenancy dispute ever needs it
• A documented key-handling protocol — keys are never handed to an unapproved applicant
• Routine inspections up to 4 times per year — the legal maximum under the Residential Tenancies Act 2010 (NSW)
Not sure which tier fits?
Tell us about your property and how involved you’d like to be. We’ll recommend a tier and respond within 24 hours on business days. A fully itemised proposal follows after we inspect your property.
Request Your Tailored Proposal