Complaints Handling
If something’s gone wrong, here’s how we fix it.
1
Talk to us directly
Most issues are resolved quickly with a phone call or email to our office. Contact Vin Nguyen, Principal, at info@ambiencerealty.com.au or 0406 664 447.
2
Formal written complaint
If the issue isn’t resolved, submit a written complaint and we’ll respond within 5 business days.
3
NSW Fair Trading
If you’re not satisfied with our response, you can contact NSW Fair Trading for guidance or to lodge a formal complaint.
4
NCAT
For tenancy disputes that can’t be resolved directly, either party may apply to the NSW Civil and Administrative Tribunal (NCAT).